Shipping prices are determined by the weight of the order and the distance between the origination and destination locations. Generally, the larger an order is the larger the freight costs will be. However, on larger orders the cost of the shipping relative to the cost of the freight per sq. ft. of materials will be lower. This happens because of variables in the transportation of your materials such as pick up, delivery and space required. Residential delivery is available at an additional expense of $75.00 in most areas.

The style of product you are interested in.
The amount of the flooring you will require including extra materials (5-10%).
The destination address with Zip code.
Additional delivery options needed such as residential delivery.

We can ship your freight to anyplace in the world. The cheapest freight is usually shipped to a freight terminal in a major city near your location. Delivery to a terminal or business address is the same price in most cases. Shipping to a residential address will add $75 to your freight costs but in many cases is the preferred option simply because of the convenience as well as the shear weight of the products being shipped.

Wood floors by Classic inc,. is not a shipping company. We can provide shipping time estimates based on the freight calculators provided to us. Generally, transit times within the continental US will range from 1-7 business days. If you require the materials to arrive on an exact date or require an expedited shipment you are required to use an exact express service or "guaranteed service" This is a service provided by the freight company at an additional charge to guarantee the transit time quoted.
Wood floors by Classic inc,. can not be held liable for delayed shipments that have not been ordered as guaranteed service. Guaranteed service may not be available in all areas.

Residential Delivery - this is a curbside delivery. The driver will place the materials on the tailgate of the truck and you are responsible for meeting him there at a pre arranged time to unload the materials. Most products are shipped on pallets of individual cartons weighing 25-60lbs. each and the customer is responsible for unloading the materials from the tailgate.
Commercial Delivery- this is a delivery to a commercial location such as an office building or warehouse that is accustomed to being accessed by semi truck and trailer. No advance notice will be given of arrival and someone must be available to receive and unload the product during normal business hours monday - friday.
Customer Pick up at Terminal- This is the least costly shipping option. We ship the materials to a commercial freight terminal where you may pick up the order during regular business hours Monday -Friday. Terminal address and locations will be provided in advance of order to verify the convenience and determine distance from your end location so you may determine if this is an acceptable delivery. Depending on the product you order you will likely need a truck of some sort to pick up the materials.
Liftgate Delivery- This is an option that is available in most areas which involves the trucking company unloading the materials at the site with an elevator lift. You still need to sign for the order but you will not be expected to unload the materials. Charges for liftgate start at $100 and is subject to availability.
Inside Delivery- This option involves the driver of the truck to physically unload and place the materials into a building on the first floor. Additional charges will be assesed for delivery.
Jobsite Delivery- This option is the same as a residential delivery and involves the materials being delivered to your construction or job site. You will need to pre arrange a delivery and will need to meet the driver for unloading of the materials.
Truckload or Container Delivery- This is for full truckload quantites of 13,000 sq.ft. or more. Truckload deliveries must have a forklift or loading dock on site. If the materials are being delivered to a jobsite you will need to make arrangements for a forklift to be present for unloading.

***additional options are available. If you require a quotation on a service that is not listed please contact us.

No Refunds will be offered on Discontinued Merchandise. In the event that you need to cancel your order Please contact us asap toll free at 866-88-FLOORS . All cancellations are subject to a 25% restocking fee. If the order has been shipped you will be responsible for all freight charges incurred to you as well as the freight charges for the return of the merchandise. We can not accept returns on moldings or open cartons of materials. Wood and products of nature and natural color variation can be expected. Site images may not be accurate due to the various types and settings of monitors. Samples are available for verification of milling and finish details.

Inspect the goods thoroughly for damages. In the unlikely event that there are damages make sure that they are noted on the delivery receipt and you are provided a copy. We will not accept freight damage claims without this receipt. You must be home to accept the residential delivery. You will need to help unload the materials from the truck. If you are unable to do so please contact us for a Special Service Quotation. Regulations and liabilities of the freight companies do not permit for special services that are not contracted in advance. Take your flooring in to the space where it is to be installed to allow for the proper acclimation time. Enjoy your new floors.

Please call us for quotations on Truckload Orders at 1-866-88-FLOORS

Count Everything Twice!

When a shipment is received, count everything with our checklist and the delivery receipt that will be provided from the trucking company during delivery or pickup.

Make sure the number of boxes and other accessories have been received.

In many cases transition (trim molding) pieces may be separate of the flooring pallet and packaged different.

It is not necessary to open boxes of flooring, but make sure the product description matches with what you have ordered.

Transition pieces are generally shipped in boxes or round cardboard tubes ranging in length of 72" to 96" Widths or diameter average 3 or four inches. It is vital you open each one and compare to our checklist assuring you have received the correct ones. Opening will require a box cutter or utility knife.

Check each container making sure you have received the correct amount, color, and style.

Refer to our checklist when receiving the order. Descriptions illustrations, and numbers will be provided. We cannot be held responsible for shortages after the shipment is signed for